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Refund & Return Policy

Last updated: 14/10/2025

Thank you for shopping with Zaytun.

We hope you love your jewelry, but if something isn’t right, we’re here to help.


Refund & Replacement Eligibility

You can request a refund or replacement within 7 days of delivery if:

  • The item arrived damaged or defective
  • You received the wrong item or variant
  • An item is missing from your order
  • The item is significantly different from its description or images
  • To start a request, please email us at hizaytun@gmail.com with:

  • Your order number, and
  • Photo or video evidence showing the issue clearly
  • We’ll review your request and respond within 2–3 business days.


    When Refunds or Replacements Aren’t Available

    Refunds or replacements are not available if:

  • The item was delivered correctly and in good condition
  • The issue is due to buyer error (wrong size, color, or item)
  • You changed your mind after the order shipped
  • The delivery address provided was incorrect or incomplete
  • The order is delayed by customs, local postal issues, or uncontrollable logistics events

  • No Physical Returns

    Due to international shipping logistics, we do not accept returned items.
    All refund and replacement requests are processed electronically, based on the evidence provided. You will never need to ship a product back.

    Refund Processing

    Once approved, refunds are issued to your original payment method within 3–7 business days, depending on your bank or payment provider.


    Contact Us

    If you have any questions about refunds, replacements, or delivery issues, please contact us at: 📧 hizaytun@gmail.com.

    We’re happy to help and aim to make every Zaytun experience a positive one.

    Shipping Policy

    Last updated: October 14, 2025

    Thank you for shopping with Zaytun! We proudly offer international shipping for all our jewelry.


    Shipping Destinations

    We ship to most countries worldwide.

    If your country isn’t available at checkout, please contact us at hizaytun@gmail.com.


    Processing Time

    Orders are processed within 1–5 business days after payment confirmation. Processing may take slightly longer during holidays or high-order periods.


    Estimated Delivery Times

  • United States: 7–15 business days
  • United Kingdom: 7–15 business days
  • Canada: 10–20 business days
  • Europe: 10–20 business days
  • Australia & New Zealand: 10–20 business days
  • Asia: 7–15 business days
  • Rest of World: 15–30 business days
  • Delivery times are estimates and may vary due to customs clearance or local postal delays.


    Shipping Costs

    Shipping is included for all standard deliveries. Optional express shipping upgrades may be available at checkout for some regions.

    Tracking Your Order

    You’ll receive a tracking number once your order ships. Tracking updates may take 3–5 days

    to appear. You can track your order via our Order Tracking page or the link in your confirmation email.

    Customs, Duties & Taxes

    International orders may be subject to import taxes, customs duties, or fees. These are not included in our prices and are the customer’s responsibility. Zaytun is not responsible for delays due to customs.

    International orders may be subject to import taxes, customs duties, or fees. These are not included in our prices and are the customer’s responsibility. Zaytun is not responsible for delays due to customs.


    Lost or Delayed Packages

    If your package hasn’t arrived within 45 days (or 75 days for remote areas), please contact hizaytun@gmail.com. We’ll investigate and, if confirmed lost, arrange a replacement or refund.


    Order Changes & Cancellations

    Orders can be modified or cancelled within 24 hours of placement. After this window, the order may already be in fulfillment and cannot be changed.


    Contact Us

    For any shipping inquiries, contact us at: hizaytun@gmail.com.

    Privacy Policy

    Last updated: October 14, 2025

    At Zaytun (www.zaytun.store), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

    1. Information We Collect

    We collect information to process orders, improve your experience, and comply with legal obligations. This includes:

    Personal Information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely via Shopify/PayPal/credit card gateways)

  • Automatically Collected Information:

  • Improve our website, products, and services
  • Comply with legal or tax obligations
  • IP address
  • Browser type and version
  • Device type
  • Pages visited, clicks, and site usage patterns

  • Cookies & Tracking:

    We use cookies and similar technologies to:

  • Remember your shopping preferences
  • Analyze website performance
  • Display relevant content or promotions
  • You can disable cookies in your browser, but some site features may not function properly.


    2. How We Use Your Information

    We use your information to:

  • Process and fulfill your orders
  • Communicate order updates and customer service messages
  • Send promotional emails (if you opt in)

  • 3. Sharing Your Information

    We do not sell your personal information. We may share data with trusted third parties only when necessary to:

  • Fulfill orders (shipping carriers, payment processors)
  • Comply with legal requirements
  • Prevent fraud or protect our rights
  • All third parties are required by law to handle your information securely.


    4. Data Security

    We use industry-standard security measures, including SSL encryption, to protect your personal and payment information. Payment information is never stored on our servers and is processed securely via Shopify and payment gateways.


    5. Your Privacy Rights (GDPR & International)

    Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • File a complaint with your local data protection authority
  • To exercise your rights, contact us at hizaytun@gmail.com.


    6. Retention of Data

    We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide customer service
  • Comply with legal and tax obligations

  • 7. Third-Party Services & Integrations

    Our website may integrate with services like Shopify, payment gateways, and shipping providers. These services process data on our behalf and are bound by privacy and security standards.


    8. Policy Updates

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “last updated” date.


    9. Contact Us

    If you have questions or concerns about your privacy or data protection:
    📧 Email: hizaytun@gmail.com
    🌐 Website: zaytun.store

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